If for any reason you are unhappy with any products you have received, returns are accepted under the following guidelines: -Request for returns are made by phone or e-mail and must be authorized by Sanctuary Traders. -The original packaging remains intact. -Case or bundle quantity products are returned in their entirety. -The request for return is made within Five business days of receipt of product. -Product is returned within 14 business days after authorization for return. -A full refund will be made, minus shipping costs.